Welcome to ARC
By accessing or purchasing from ARC Athletic Store, you agree to be bound by these Terms and Conditions. ARC Athletic ("ARC," "we," "us") operates as a premium athletic footwear and apparel brand inspired by Swiss engineering and alpine precision. These terms govern all transactions and interactions with our platform.
Privacy & Data
We collect only the information necessary to process your order: name, shipping address, and contact details shared via WhatsApp checkout. We do not store payment information on our servers. Your data is never sold to third parties. By proceeding with a purchase, you consent to us contacting you via WhatsApp to confirm your order details and shipping information in accordance with applicable privacy laws.
Shipping
Orders are processed within 1–2 business days. Standard shipping takes 5–8 business days. Express shipping (2–3 business days) is available at checkout. Free shipping is offered on orders over $120. International shipping rates vary by destination and will be confirmed upon order. ARC is not responsible for delays caused by customs or carrier disruptions beyond our control.
Returns & Exchanges
We offer a 30-day free return policy on all unworn items in original condition with tags attached. To initiate a return, contact us via WhatsApp with your order reference. Exchanges are subject to product availability. Sale items are final sale and not eligible for return. Refunds are processed within 5–7 business days of receiving the returned item.
Payment
Payment is confirmed directly through our WhatsApp checkout process. We accept major credit cards (Visa, Mastercard), PayPal, and Apple Pay. All prices are displayed in USD. ARC reserves the right to cancel any order in the event of pricing errors or suspected fraud. Promotional codes are single-use, non-transferable, and cannot be combined with other offers.
Intellectual Property
All content on this platform — including the ARC name, logo, product designs, typography, and imagery — is the exclusive intellectual property of ARC Athletic. Unauthorized reproduction, distribution, or commercial use of any ARC content is strictly prohibited and may result in legal action. The trademarks AlpineCell™, CarbonArc™, GripLock™, FlexKnit™, and AeroKnit™ are proprietary to ARC Athletic.
Contact
For any questions regarding these terms, order support, or product inquiries, contact us directly via WhatsApp at +58 424 231 7214 or email us at hello@arcathletic.com. Our team is available Monday through Friday, 9 AM – 6 PM CET. We aim to respond to all inquiries within 24 hours.